Utility Monitoring System

Primate’s utility monitoring system brings SCADA, OMS, EMS, GIS, meters, sensors, weather, and security data into one live operational view so operators can detect issues sooner, respond faster, and maintain complete system awareness.

Control room operator analyzing real-time system data and geospatial visualization on large displays

From Weeks to Hours: $150K Saved Every Year

Primate’s Network Model lets operators complete grid updates in 4 hours instead of 80, cutting dependency on engineers, eliminating backlogs, and typically saving over $150,000 per year in labor costs.

$150K+

annual labor savings

96%

faster update time

Real-Time Monitoring vs $6.7B Blackout

During the 2003 Northeast blackout, alarm failures left operators blind for over 90 minutes.Primate’s real-time EMS health monitoring would have caught the failure instantly, preventing cascading outages and billions in economic losses.

$6.7B

loss avoided

90+

min faster operator response

Preventing $1M-a-Day Penalties

NERC violations for missed contingencies can cost utilities millions daily. Primate continuously monitors data quality and system limits, instantly flagging potential breaches to help keep operations compliant and penalty-free.

$1M/day

fines prevented

3

key NERC standards covered

One Visualization. $100M in Mission Costs Saved

A detected anomaly nearly grounded a million-dollar launch. Primate’s visualization revealed it was outside the critical zone, preventing an unnecessary cancellation and saving hundreds of millions in wasted preparation.

$100-$150M

loss avoided

0

false aborts

Turning $1.7M Outages Into Minutes of Downtime

Average grid outages last 5.8 hours and cost $1.7M in downtime and penalties. Primate’s fault detection helps operators isolate and resolve issues fast, often restoring power in minutes instead of hours.

$1.7M

saved per outage

5.8hrs = minutes

recovery time

Stopping $300K-an-Hour Downtime Before It Starts

Each hour of downtime costs electric utilities around $300K. Primate’s continuous visualization spots anomalies before they escalate, keeping systems online, reliable, and efficient around the clock.

$300K/hr

loss prevented

24/7

intelligent alarming

Operators in a control room monitoring real-time system data on a large video wall with visual indicators

Why Utility Monitoring Falls Apart

Utility operators spend too much time jumping between systems. SCADA shows equipment status. OMS shows outages. GIS has locations. Weather feeds run separately. Physical alerts live in their own consoles. Nothing lines up, and context disappears.

This slows response times, hides early warning signs, and forces operators to work with incomplete information. Primate fixes this by merging every essential data stream into one clear, continuously updated operational picture.

One Platform for Every Operational Input

Primate’s utility monitoring system consolidates SCADA, OMS, EMS, GMS, AMI meters, sensors, weather intelligence, security feeds, and enterprise systems into a single interface. Operators see a live snapshot of network health at any moment.

Design role-specific operational dashboards

Real-time visibility across the grid

Configure priority-based alert displays

Unified data from all utility systems

Access historical trends through interactive displays

Early detection of abnormal conditions

Enable team-wide situational awareness with collaborative visualization tools

Clear displays across desktops and video walls

Enable team-wide situational awareness with collaborative visualization tools

Faster operational decision-making

Want to discover just how much a control room event costs you?


Key Capabilities for Pipeline Operations

Icon of connected nodes representing unified control room integration

Unified Grid Integration

Combine SCADA, OMS, EMS, GMS, GIS, AMI, environment data, and security systems into one synchronized operational view without restructuring your infrastructure.

Lock icon with a plus sign symbolizing physical and cyber security monitoring

System Anomaly Detection

Primate correlates loading, voltage behavior, weather impacts, breaker status, faults, alerts, and real-time sensor data to surface true anomalies before they escalate.

magnifying glass icon representing geospatial and external data integration

Smart Alerting

Tiered alerts notify the right teams instantly, reducing noise while highlighting conditions that require fast response.

Bar chart icon symbolizing complex network data analysis for decision-making

Visual Intelligence 

Switch between block, schematic, and geospatial views of circuits, substations, feeders, switching paths, and grid assets. Everything stays crisp at any scale.

Stacked documents icon representing seamless access to crucial system insights

Historian and Event Replay

Replay outages, switching events, faults, and system behavior for investigations, audits, training, and restoration planning.

Stacked documents icon representing seamless access to crucial system insights

Security & Compliance

Track physical access, activity, alarms, logs, and operational changes using a secure, NERC-aligned visualization framework.

Utility Monitoring Use Cases

Utilities gain the most value when all lines, assets, and conditions merge into a single view. With Primate’s utility monitoring system, teams can:

Real-time monitoring of physical security and cyber threats

Track real-time outage status, switching paths, crew locations, and changing grid conditions.

Integrated safety monitoring including man-down alerts and crew safety status

Overlay storms, lightning, wind, and fire risks directly onto the operational model.

Automatic data quality validation and system health checks

Identify irregular behavior before it becomes a customer-impacting event.

Seamless integration of field device communications and monitoring

Monitor breaker status, transformer loading, voltage changes, and anomaly indicators.

Seamless integration of field device communications and monitoring

Display crew locations, incidents, alerts, and access logs in one operational view.

Seamless integration of field device communications and monitoring

Track asset stress, seasonal load patterns, and emerging reliability risks.

Control room operator monitoring real-time system data and network schematics on multiple displays

Full Operational Context at a Glance

Primate links SCADA and grid telemetry with OMS data, maintenance systems, and historian records to give operators context behind every change. Real-time readings show what is happening, while maintenance logs and historical trends reveal why.

By comparing current conditions to long-term patterns, operators can detect subtle reliability risks, predict equipment stress, and replay events for a deeper understanding of how issues developed. This produces a complete, reliable picture of utility health.

Technology Built for Utility Operations

Primate’s utility monitoring system combines different technologies to process, render, and display utility data instantly. Operators get crisp, synchronized views of circuits, substations, feeders, and environmental conditions on any display size.

TileViewer

Real-Time Interface

Access critical system information from anywhere through:

Desktop workstations

Desktop workstations

Video wall displays

Video wall displays

Mobile devices

Mobile devices

Remote access points

Remote access points

Emergency backup displays

Emergency backup displays

Learn More

BlackBoard™

Visualization Processor

Purpose-built for control room environments, delivering:

High-performance graphics processing

High-performance graphics processing

Multi-screen synchronization

Multi-screen synchronization

Interactive control functions

Interactive control functions

Remote access capabilities

Remote access capabilities

Real-time data updates

Real-time data updates

Learn More

TileBuilder

Display Engine

Transform complex data into clear visualizations with:

Optimized rendering for any screen size

Optimized rendering for any screen size

Seamless zoom level integration

Seamless zoom level integration

Automatic data point rendering

Automatic data point rendering

Lightning-fast navigation

Lightning-fast navigation

Custom display formatting

Custom display formatting

Learn More
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Full Deployment & Integration

Primate fits seamlessly into your current systems and scales as conditions change. Our team adapts to your operational environment to ensure smooth integration and consistent performance across all use cases. You get:

Proprietary network continuity model

Utility optimized display design

Study, state estimation, and contingency analysis results visualized in real-time

Integration engineering and API work

Monitor network topology and flow constraints automatically

Custom calculations and alert logic

Track unit fuel supply limitations and market pricing dynamics

End-to-end testing and validation

Validate data quality across all integrated systems

Ongoing support and system maintenance

Get the Utility Monitoring System You Deserve

Utilities need real-time clarity, faster anomaly detection, and technology that supports the way operators actually work. Primate delivers a unified monitoring system built for complex grids, fast response, and mission-critical decision-making.

Ready to try Primate’s utility monitoring system?

Request a Demo