Situational Awareness Software

Fragmented dashboards slow operators when every second counts. Primate’s situational awareness software brings all critical data into one clear view, helping teams act fast, reduce errors, and keep operations secure.

Two men standing and observing a large curved wall display showing a detailed city map, system load graphs, and electrical circuit diagrams.

From Weeks to Hours: $150K Saved Every Year

Primate’s Network Model lets operators complete grid updates in 4 hours instead of 80, cutting dependency on engineers, eliminating backlogs, and typically saving over $150,000 per year in labor costs.

$150K+

annual labor savings

96%

faster update time

Real-Time Monitoring vs $6.7B Blackout

During the 2003 Northeast blackout, alarm failures left operators blind for over 90 minutes.Primate’s real-time EMS health monitoring would have caught the failure instantly, preventing cascading outages and billions in economic losses.

$6.7B

loss avoided

90+

min faster operator response

Preventing $1M-a-Day Penalties

NERC violations for missed contingencies can cost utilities millions daily. Primate continuously monitors data quality and system limits, instantly flagging potential breaches to help keep operations compliant and penalty-free.

$1M/day

fines prevented

3

key NERC standards covered

One Visualization. $100M in Mission Costs Saved

A detected anomaly nearly grounded a million-dollar launch. Primate’s visualization revealed it was outside the critical zone, preventing an unnecessary cancellation and saving hundreds of millions in wasted preparation.

$100-$150M

loss avoided

0

false aborts

Turning $1.7M Outages Into Minutes of Downtime

Average grid outages last 5.8 hours and cost $1.7M in downtime and penalties. Primate’s fault detection helps operators isolate and resolve issues fast, often restoring power in minutes instead of hours.

$1.7M

saved per outage

5.8hrs = minutes

recovery time

Stopping $300K-an-Hour Downtime Before It Starts

Each hour of downtime costs electric utilities around $300K. Primate’s continuous visualization spots anomalies before they escalate, keeping systems online, reliable, and efficient around the clock.

$300K/hr

loss prevented

24/7

intelligent alarming

One Clear View For All Your Ops

When data is scattered across systems, operators waste time switching screens and risk missing critical alerts or information. In emergencies, that delay can escalate into outages, safety incidents, or compliance violations.

Primate’s situational awareness software solves this by giving operators:

Unified data from SCADA, EMS, OMS, and more

Custom dashboards for relevant alerts

Real-time updates with no lag

Compliance-ready design built for critical industries

Control room with multiple monitors displaying a detailed city map, power grid data, and graphs, with a person seated at the center workstation.

Performance-Driven Display Technology

Primate combines three core technologies that deliver fast, reliable, and integrated situational awareness for control rooms. 

TileViewer

Display Without Boundaries

TileViewer enables secure, multi-platform access to critical control room displays, ensuring consistent visualization from video walls to mobile devices. 

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Woman looking at desktop computer screen with product screenshot

BlackBoard™

Display Without Limits

BlackBoard™ delivers crystal-clear visualization of control room data across multiple displays while maintaining precision and eliminating distortion at any scale.

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Control room operator using BlackBoard for real-time system visualization across multiple displays

TileBuilder

Lightning-Fast Rendering

TileBuilder accelerates visualization of complex control room data through advanced rendering technology, delivering instant, real-time display updates.

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Operator using TileBuilder for real-time rendering of complex control room data on multiple monitors

Find out how faster decisions start with better awareness

Person monitoring GridGuardian BlackBoard event and network flow displayed on dual computer screens at a control station.

Real-Time Data Integration

When critical data lives in separate systems, operators lose time switching between applications or screens and risk missing important connections. In high-stakes events, that delay can cause outages, compliance failures, or safety risks.

Primate’s situational awareness software unifies SCADA, EMS, OMS, historian data, and external feeds into one reliable platform. Operators get the full picture instantly, with no gaps or blind spots.

Live data processing ensures every update is captured and displayed in real time, so teams can recognize threats early, act quickly, and keep operations stable.

Built for Critical Industries

Situational awareness needs aren’t the same in every control room, but they all require a clear, real-time view of their systems to avoid costly mistakes. That’s why Primate supports:

Electric transmission and distribution

Gas and pipeline operations

Water and wastewater utilities

Transportation and transit networks

Emergency management centers

Other mission-critical control rooms

Modern control room with large digital maps and circuit diagrams displayed on a wide wall screen above multiple computer monitors.

Designed With Operators

Primate’s situational awareness software was built with direct input from control room professionals. The result is a solution trusted across utilities and pipelines, delivering real-time visibility, custom displays and dashboards, and fewer operational errors. This reduces fatigue and helps operators act with confidence in high-stakes situations.

Discover Primate’s situational awareness software

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Frequently Asked
Questions

What does situational awareness software actually do?
It brings all your critical system data into one view. Instead of switching between SCADA, EMS, OMS, and external feeds, operators see a custom, single, real-time picture. This reduces missed alerts, speeds response times, and improves operational reliability.
How is this different from regular dashboards?
Dashboards often display siloed information and lack real-time synchronization. Primate’s situational awareness software integrates multiple systems, validates data, and presents operators with a trusted, constantly updated operational picture.
How does your software adapt to different control room environments?
Primate’s platform is designed to integrate with a wide range of operational systems, from SCADA and EMS to GIS, historian tools, and more. Each deployment is tailored to the client’s setup, ensuring displays, dashboards, and integrations align with the unique needs of the control room.
How do you protect uptime during outages or failures?
Primate uses a high-availability design with redundancy, real-time data processing, and continuous health checks. Operators maintain visibility across video walls, desktops, and remote devices without distortion, even during high-demand or failover scenarios.
 Does Primate include alerting and monitoring features?
Yes. Primate’s situational awareness software includes intelligent alerting and continuous system monitoring. It validates incoming data, highlights anomalies, and issues tiered notifications across platforms, ensuring operators never miss critical updates.